It didn’t take long for Chris Chitty, owner of Sign Sensations in Paso Robles, California, to become a loyal fan of Mutoh printers. In fact, the 62-inch Falcon Outdoor that Chris purchased only five months ago is his first large format printer. Nevertheless, Chris says, “Mutoh is the only large format printer that I’ll ever buy.” What turns a relatively new owner into such a dedicated customer? Chris says it’s a combination of Mutoh’s quality and service.

“Our customers are mostly small businesses with a few larger businesses, such as real estate companies,” says Chris. “We produce a lot of large one-piece printed vinyl signs for these real estate customers because they look so much better than cut vinyl — sharper logos, better resolution. My customers say, ‘Whoa! That’s printed on vinyl?’”

Chris describes one project where Sign Sensations placed full-color renderings of home models as the primary visual in the developer’s sign. “The signs were used at the entry to a development, and they showed that the developer cared about quality because they have an attractive sign at their entrance.”

Chris’ business began as Trick Tape, a name that reflected their primary business of producing custom decals for boats and other vehicles. After their purchase of the Falcon Outdoor five months ago, Chris has seen his sign business expand rapidly, and he changed the company’s name to Sign Sensations to reflect this.

This rapid growth in his sign business is another factor that Chris cites for his satisfaction with Mutoh. And Chris is convinced that the Falcon Outdoor thrives on staying busy. “The machine seems to work better when it runs all the time,” he says. “It doesn’t like to sit around.”

The one time that the Falcon didn’t work for Chris turned into an opportunity for Mutoh to demonstrate our responsiveness. “I had a part that broke,” says Chris, “and I called Mutoh for help. I had a new part in my hands by 10 a.m. the next day, no questions asked. There was no downtime…I didn’t even have time to worry about it.”

Though he’s only been a Mutoh owner for 5 months, Chris already has his eyes on his next Mutoh purchase: “My next printer will be a Toucan LT,” he says.

Learn more about Sign Sensations at their website, signsensations.com