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Mutoh America Knowledgebase / ValueJet / Ink and Ink Cartidges / I get an error "Not Original Ink" on the printer display

I get an error "Not Original Ink" on the printer display
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Views: 971
Votes: 1
Comments: 0
Posted: 19 Jun, 2007
by: Admin A.
Updated: 19 Jun, 2007
by: Admin A.
  1. Not original ink error:
    1. Be sure proper cartridges are installed for the procedure in process – i.e. cleaning cartridges for the wash cycle
    2. Verify smart cards are properly positioned on the cartridge – look for scratch marks on cards in center of memory segments
    3. Verify smart cards have not been erased – install new set of cartridges if available
    4. Reset ink fill status flag in diagnostics and reprime ink
    5. Clear NVRAM and reload parameters (refer to TIB 5/1/07 Bulletin N° 2007/001)
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