Contacting Mutoh Support

All Mutoh branded printers are sold through Authorized Mutoh Service Resellers and come complete with an on-site service warranty. Extended warranties are also available for purchase.

If you have a question regarding your new, or existing Mutoh printer, please contact your dealer first for problem resolution.

If the problem is not corrected, or a question goes unanswered, please contact us at CustomerCare@mutoh.com.   We need the Printer Model, Printer Serial Number, your Dealer name and a detailed description of the issue.

If your Mutoh or OEM brand Mutoh printer is past the factory warranty or if you need out of warranty on-site service, please contact GEI-Calgraph.

Mutoh also manufacturers printers, under private label, for other companies. If you have purchased a Mutoh manufactured printer from another company and have questions, or need service, please contact them directly.

PLEASE NOTE:

E-Mail Questions will be answered within four business hours, dealer requests for onsite service will be processed immediately (again during business hours) and a confirmation email will be sent to you and your customer provided both email addresses are on the request form. 

Our business hours (E-Mail Related) are 8:30 a.m. to 5:00 p.m.   Monday thru Friday