This section describes undisplayed malfunctions and failures of the printer, possible causes and countermeasures.

7.1.1 Problems in installation and introduction

(1) Cannot perform ink replenishment

No.

Possible cause

Remedy

Reference

Is the front cover open or media loading lever raised?

Close the front cover, or lower the media loading lever.

$graphics\nzilg007.gif$ 3.4 Setting media

Are the four ink cartridges fully inserted?

Fully insert the four ink cartridges.

$graphics\nzilg007.gif$ 6.1.1 Replacing ink cartridges

(2) Ink does not come out after ink replenishment

No.

Possible cause

Remedy

Reference

Is the ink cartridge cold and frozen?

Leave the cartridge at room temperature for at least 3 hours, and perform cleaning several times.

$graphics\nzilg007.gif$ 6.2.3 Head cleaning

Is the power turned OFF during ink replenishment?

Turn the power ON again and continue ink replenishment.

$graphics\nzilg007.gif$ 3.3 Installing ink cartridges

Occasionally, normal printing cannot be performed after ink replenishment.

Perform cleaning several times, and check it each time.

$graphics\nzilg007.gif$ 6.2.3 Head cleaning

7.1.2 Cannot print at all

(1) Does not work at all after power activation

No.

Possible cause

Remedy

Reference

Is the power cable connected to the plug?

Connect the power cable.

$graphics\nzilg007.gif$ 3.1 Power cable connection

Does the AC power supply provide the specified voltage?

Connect the cable to another outlet.

$graphics\nzilg007.gif$ 3.1 Power cable connection

Is the front cover open or media loading lever raised?

Close the front cover.
Lower the media loading lever.

$graphics\nzilg007.gif$ 3.4 Setting media

(2) Does not work after loading the media

No.

Possible cause

Remedy

Reference

Is the front cover open or media loading lever raised?

Close the front cover.
Lower the media loading lever.

$graphics\nzilg007.gif$ 3.4 Setting media

Is the media loaded at an angle?

Load the media straight.

$graphics\nzilg007.gif$ 3.4 Setting media

Is the ink cartridge inserted?

Insert the ink cartridge.

$graphics\nzilg007.gif$ 3.3 Installing ink cartridges

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the printer being used in an environment other than the one specified, such as in direct sunlight?

Only use the printer in an environment that is specified for use.

$graphics\nzilg007.gif$ Installation manual

(3) When data is sent from the computer, an error occurs at the printer and nothing is printed

No.

Possible cause

Remedy

Reference

Is the type of printer selected correctly at the computer?

Check that the printer type settings on the computer side and printer side are the same.

$graphics\nzilg007.gif$ 3.7 Connecting the printer to PC

Are the interface requirements and command mode the same on the computer side and printer side?

(4) Cannot use the computer online using LAN

No.

Possible cause

Remedy

Reference

Is the network interface cable connected correctly?

Confirm the types of the cross and straight cables, and connect the network interface cable correctly.

$graphics\nzilg007.gif$ 3.7.3 Connecting a network interface cable

Are the network settings configured correctly?

Configure the network settings correctly.

$graphics\nzilg007.gif$ 5.1.21 IP Address menu to 5.1.23 Gateway menu

Match the printer's network settings with the computer side environment.

Match this product's network settings with the computer side environment.

$graphics\nzilg007.gif$ 3.7.1 System requirements

Does the Data lamp on the operation panel turn on after sending printing data from the computer?

If the Data lamp does not turn on, contact the computer manufacturer.

—

7.1.3 Media-related troubleshooting

(1) The media slips or is torn during initialization

•	If the media is jammed or torn, remove it according to "7.3 The media is jammed".

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the loading position of the media correct?

Set the media correctly.

$graphics\nzilg007.gif$ 3.4 Setting media

Is the scroller set correctly?

Set the scroller correctly.

$graphics\nzilg007.gif$ 3.4.1 Loading roll media

Are there any foreign materials such as paper attached to the pressurizing roller?

Clean the pressurizing roller.

$graphics\nzilg007.gif$ 6.2.2 Cleaning the inside of the printer

Is the printer being used in an environment other than the one specified, such as in direct sunlight?

Only use the printer in an environment that is specified for use.

$graphics\nzilg007.gif$ Installation manual

Are you using folded, torn or rolled media?

Replace the media.

$graphics\nzilg007.gif$ 4.2.2 Cautions on handling media

Does the media bend?

Use the recommended media.
When using media other than the dedicated one, set the Vacuum Fan menu.

$graphics\nzilg007.gif$ 4.2.1 Media type
$graphics\nzilg007.gif$ 5.1.1.1.3 Vacuum Fan menu

(2) The media is crumpled during initialization

•	If the media is jammed or torn, remove it according to "7.3 The media is jammed".

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the loading position of the media correct?

Set the media correctly.

$graphics\nzilg007.gif$ 3.4 Setting media

Is the media loaded at an angle?

Set the media straight.

$graphics\nzilg007.gif$ 3.4 Setting media

Are there any foreign materials such as paper attached to the pressurizing roller?

Clean the pressurizing roller.

$graphics\nzilg007.gif$ 6.2.2 Cleaning the inside of the printer

Is the printer used in an environment other than the one specified, such as near an air conditioner?

Only use the printer in an environment that is specified for use.

$graphics\nzilg007.gif$ Installation manual

Are you using folded, torn or rolled media?

Replace the media.

$graphics\nzilg007.gif$ 4.2.2 Cautions on handling media

(3) The wrong media size is set during initialization

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the media loaded at an angle?

Set the media straight.

$graphics\nzilg007.gif$ 3.4 Setting media

When the media is set, does it curl upward?

Straighten the media or set a new media.

$graphics\nzilg007.gif$ 3.4 Setting media

Is the printer used in an environment other than the one specified, such as near an air conditioner?

Only use the printer in an environment that is specified for use.

$graphics\nzilg007.gif$ Installation manual

Are you using media that has been printed on already?

Use a new media.

$graphics\nzilg007.gif$ 4.2.1 Media type

(4) Media jams frequently occur

•	If media other than the recommended one is used, correct media feeding cannot be assured.

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the media used in an environment other than the one specified?

Use the media in a dedicated environment.

$graphics\nzilg007.gif$ 4.2.2 Cautions on handling media

Are you using the old media?

Replace it with new media.

$graphics\nzilg007.gif$ 6.1.2 Replacing roll media

Are you using the folded or wrinkled media?

Does the media bend?

Use the recommended media.
When using media other than the dedicated one, set the Vacuum Fan menu.

$graphics\nzilg007.gif$ 4.2.1 Media type
$graphics\nzilg007.gif$ 5.1.1.1.3 Vacuum Fan menu

(5) The media veers during printing

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the loading position of the media correct?

Set the media correctly.

$graphics\nzilg007.gif$ 3.4 Setting media

Is the scroller set correctly?

Set the scroller correctly.

$graphics\nzilg007.gif$ 3.4.1 Loading roll media

7.1.4 Printing-related troubleshooting

(1) Printing is partially stained or incomplete

•	Proper print quality may not be obtained with the media other than the recommended one.

No.

Possible cause

Remedy

Reference

Does the media include moisture?

Replace it with new media.

$graphics\nzilg007.gif$ 6.1.2 Replacing roll media

Are you using the folded or wrinkled media?

Does the media bend?

Use the recommended media.
When using media other than the dedicated one, set the Vacuum Fan menu.

$graphics\nzilg007.gif$ 4.2.1 Media type
$graphics\nzilg007.gif$ 5.1.1.1.3 Vacuum Fan menu

(2) The printing position is incorrect (some parts of the media cannot be printed on)

No.

Possible cause

Remedy

Reference

Is the loading position of the media correct?

Set the media correctly.

$graphics\nzilg007.gif$ 3.4 Setting media

Did you set up the origin and print position?

Cancel or reset the settings of the origin and print position.

$graphics\nzilg007.gif$ 5 Panel setup menu

(3) Printing is blurred

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Are you using the thick or thin media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the media printed on the printing surface?

Confirm the printing surface of the media and set it correctly.

$graphics\nzilg007.gif$ 3.4 Setting media

Did you perform Alignment?

Perform Alignment.

$graphics\nzilg007.gif$ 3.6 Adjust print

Did you perform Media feed compensation?

Perform Media feed compensation.

$graphics\nzilg007.gif$ 4.2.6 Media feed compensation

Is the head height set to High?

Return the head height to "Normal (Low)".

$graphics\nzilg007.gif$ 4.2.5 Head height adjustment

(4) White or black lines appear on printed media

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the scroller set correctly?

Set the scroller correctly.

$graphics\nzilg007.gif$ 3.4.1 Loading roll media

Is the nozzle in good condition?

Perform Head cleaning.

$graphics\nzilg007.gif$ 6.2.3 Head cleaning

Did you perform Alignment?

Perform Alignment.

$graphics\nzilg007.gif$ 3.6 Adjust print

Did you perform Media feed compensation?

Perform Media feed compensation.

$graphics\nzilg007.gif$ 4.2.6 Media feed compensation

Is the head height set to High?

Return the head height to "Normal (Low)".

$graphics\nzilg007.gif$ 4.2.5 Head height adjustment

(5) Printing lines are not straight

No.

Possible cause

Remedy

Reference

Is the ink cartridge within the validity period?

Use a new ink cartridge.

$graphics\nzilg007.gif$ 6.1.1 Replacing ink cartridges

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Did you perform Alignment?

Perform Alignment.

$graphics\nzilg007.gif$ 3.6 Adjust print

Did you perform Media feed compensation?

Perform Media feed compensation.

$graphics\nzilg007.gif$ 4.2.6 Media feed compensation

(6) Printing lines are duplicated or patchy

No.

Possible cause

Remedy

Reference

Is the nozzle in good condition?

Perform Head cleaning.

$graphics\nzilg007.gif$ 6.2.3 Head cleaning

Is the head height set to High?

Return the head height to "Normal (Low)".

$graphics\nzilg007.gif$ 4.2.5 Head height adjustment