7.2 Error messages

This section describes messages displayed during normal printer operation or when errors occur, and solutions to the messages.

7.2.1 Status messages

This section describes messages displayed during printer normal operation.
When the product is operating correctly, each operation status is displayed on the operation panel as below.

No.
Display
Description
Reference
1
Ready to Print
Standby (Media is loaded).

2
Media End
Standby (Media is not loaded).
graphics\nzilg007.gif3.4 Setting media
3
Receiving
Receiving data.

4
Converting
Analyzing data.

5
Printing
Under printing.

6
Cleaning **%
Cleaning the head.
Please wait a while.
graphics\nzilg007.gif6.2.3 Head cleaning
7
Ink Refill **%
Filling the ink.
Please wait a while.
graphics\nzilg007.gif3.3 Installing ink cartridges
8
Moving Origin Pos.
The print head is moving to the original printing position in the Origin setup menu.
Please wait a while.
graphics\nzilg007.gif5.1.8 Origin menu
9
Confirm Position – >E
The print head is moving to the original printing position in the Origin setup menu.
Press the [Enter] key.
graphics\nzilg007.gif5.1.8 Origin menu
10
Remove Cartridges
Washing the head.
Attach the cleaning cartridge.
graphics\nzilg007.gif5.1.17 Longstore menu
11
** Initialling **
Initializing the setting in the Initialization menu.
Please wait a while.
graphics\nzilg007.gif5.1.19 Initialization menu
12
** Press 2sec. **
The [Cleaning] key or the [Nozzle Check] key is pressed for less than 2 seconds.
Press the key for more than 2 seconds again.
graphics\nzilg007.gif2.2.3 Operation panel
13
Insert InkCartridges
Filling the ink.
Insert an ink cartridge.
graphics\nzilg007.gif3.3 Installing ink cartridges
14
Media: Type ** OK?
Initializing the media.
Please wait a while.
(** represents the setup media type.)
graphics\nzilg007.gif3.4.3 Setting cut media
15
Media Initial
16
Cover Open
The front cover is open.
graphics\nzilg007.gif3.4 Setting media
17
Lever Up
The media loading lever was switched to the back side.
Set the media.
graphics\nzilg007.gif3.4 Setting media
18
Start Sleep Mode?
Waiting to start Sleep Mode.
Pressing [Enter] key will activate Sleep Mode.
graphics\nzilg007.gif5.7 Sleep mode menu
19
Restart -> ENTER
During Sleep Mode
Pressing [Enter] key will return the printer to normal operation.
graphics\nzilg007.gif5.7 Sleep mode menu
20
Mainte. cover open
Maintenance cover is open.
Close the maintenance cover.
graphics\nzilg007.gif2.2 Names of parts and functions
21
RemoveMedia -> ENTER
After cutting the media, remove the media which was just cut.
graphics\nzilg007.gif5.1.25 Cut Error Check menu
The value of the Authorization Code may be displayed for the display of the option function.
For details, contact your local MUTOH dealer.

7.2.2 Error message display and remedies

This section describes error messages and remedies.
Error messages are displayed when certain failures occur during printer operation.
If an error that can be displayed occurs, the printer may display the following error messages on the operation panel and stop operation.
If the printer stops operating, solve the error so that the printer restarts.

No.
Display
Description
Remedy
Reference
1
Undefined Media
Failed in identifying the media.
(Stops operation)
Reload the media.
graphics\nzilg007.gif3.4 Setting media
2
Media Slant
The media was not fed straight.
(Stops operation)
Reload the media.
graphics\nzilg007.gif3.4 Setting media
3
End Of Roll
The roll media has run out.
(Stops operation)
Load a new roll media.
graphics\nzilg007.gif6.1.2 Replacing roll media
4
[****] InkNearEnd
Ink is running out.
(Continues operation)
Prepare a new ink cartridge.
graphics\nzilg007.gif6.1.1 Replacing ink cartridges
5
[****] Ink End
Ink has run out.
(Stops operation)
Replace with the new ink cartridge.
graphics\nzilg007.gif6.1.1 Replacing ink cartridges
6
[****] No Cartridge
Cartridge is not inserted.
(Stops operation)
Insert an ink cartridge.
graphics\nzilg007.gif3.3 Installing ink cartridges
7
[****] Not Original
A genuine ink cartridge is not inserted.
(Stops operation)
Insert a genuine ink cartridge.
graphics\nzilg007.gif6.1.1 Replacing ink cartridges
8
Full WasteInkTank
The waste fluid tank is full.
(Stops operation)
Dispose of waste fluid.
graphics\nzilg007.gif6.3 Disposal of waste fluids
9
Life Times
[Head]
The operational life of the print head has almost expired.
(Continues operation)
Contact your local MUTOH dealer.

10
Life Times
[Pump]
The operational life of the pump motor has almost expired.
(Continues operation)
Contact your local MUTOH dealer.

11
Life Times
[CR Motor]
The life CR motor is almost expired.
(Continues operation)
Contact your local MUTOH dealer.

12
Life Times
[PF Motor]
The operational life of the PF motor has almost expired.
(Continues operation)
Contact your local MUTOH dealer.

13
Change Head Gap Low
The head height is set to High during the procedure to turn the power OFF.
(Stops operation)
Return the head height to Low.
graphics\nzilg007.gif3.2.2 Turning the power OFF
14
Media Cut Error
The media was not cut.
(Halt the operation).
Reload the media.
graphics\nzilg007.gif3.4 Setting media
The color inside [****] in the error display represents the ink color with a problem.
If the "No Ink" and "No Cartridge" errors occur simultaneously, "No Cartridge" is displayed.

7.2.3 Data error display and solutions

This section describes data error messages and remedies.
A data error appears if there is a failure in data communication between your PC and the printer.
If a data error occurs, the following error message appears on the operation panel of the printer and operation stops.
When the cause of the error is solved, the printer starts operating again.

No.
Display
Description
Remedy
Reference
1
I** Error [   ]
An error occurred when receiving data.
Check the communication requirements between the printer and your PC.
graphics\nzilg007.gif4.3 Menu setups on the operation panel
"***" in the error message is the code no. that indicates what type of error occurred.

7.2.4 Command error display and remedies

This section describes command errors and remedies.
A command error is displayed if a certain failure occurs during analysis of the command data sent from your PC to the printer.
If a command error occurs, the following error message appears on the operation panel of the printer and operation stops.
When the error is solved, the printer starts operating again.

No.
Display
Description
Remedy
Reference
1
MH** Error [   ]
An invalid command has been sent from the computer.
Check that the settings on your PC and the printer are the same.
graphics\nzilg007.gif4.3 Menu setups on the operation panel
"***" in the error message is the code no. that indicates what type of error occurred.
The command code representing the error occurred may be indicated in [   ].
For the settings on your PC side, refer to the Operating Manual attached with your PC.

7.2.5 Error requiring restart

This section describes errors requiring restart and remedies.
An error requiring restart is displayed if a fatal operational failure such as the following occurs.

When an obstacle that prevents printing occurs
When a problem occurs with the electrical circuit, such as the PCB, motor and sensor of the printer
When a failure in the printer control program occurs

If an error requiring restart occurs, the printer stops operating after performing the following operations.

1The drive power automatically shuts down.
2All lamps on the operation panel blink, and the buzzer rings continuously.
3The error message is displayed on the operation panel.

Pressing any key on the operation panel stops the beeping.
For an error requiring restart, operation will return to normal after removing the cause of the error and restarting the printer.
If the same error continues to be displayed, contact the your local MUTOH dealer.
Be sure to tell us the code no. of the error message when you contact us.

No.
Display
Description
Remedy
Reference
1
E** Error [   ]
A problem that does not have a remedy has occurred.
1. Remove obstacles such as paper scraps in the drive system.
graphics\nzilg007.gif7.3 The media is jammed
2. Confirm that the replaced items are correctly attached.
graphics\nzilg007.gif6.1 Replacing consumable components
3. Turn OFF the printer power, and turn it ON again after 10 seconds or longer.
"***" in the error message is the code no. that indicates what type of error occurred.
The command code representing the error occurred may be indicated in [   ].
For the settings on your PC side, refer to the Operating Manual attached with your PC.