This section describes messages displayed during normal printer operation or when errors occur, and solutions to the messages.

7.2.1 Status messages

This section describes messages displayed during printer normal operation.
When the product is operating correctly, each operation status is displayed on the operation panel as below.

No.

Display

Description

Reference

Ready to Print

Standby (Media is loaded).

—

Media End

Standby (Media is not loaded).

$graphics\nzilg007.gif$ 3.4 Setting media

Receiving

Receiving data.

—

Converting

Analyzing data.

—

Printing

Under printing.

—

Cleaning **%

Cleaning the head.
Please wait a while.

$graphics\nzilg007.gif$ 6.2.3 Head cleaning

Ink Refill **%

Filling the ink.
Please wait a while.

$graphics\nzilg007.gif$ 3.3 Installing ink cartridges

Moving Origin Pos.

The print head is moving to the original printing position in the Origin setup menu.
Please wait a while.

$graphics\nzilg007.gif$ 5.1.8 Origin menu

Confirm Position – >E

The print head is moving to the original printing position in the Origin setup menu.
Press the [Enter] key.

$graphics\nzilg007.gif$ 5.1.8 Origin menu

Remove Cartridges

Washing the head.
Attach the cleaning cartridge.

$graphics\nzilg007.gif$ 5.1.17 Longstore menu

** Initialling **

Initializing the setting in the Initialization menu.
Please wait a while.

$graphics\nzilg007.gif$ 5.1.19 Initialization menu

** Press 2sec. **

The [Cleaning] key or the [Nozzle Check] key is pressed for less than 2 seconds.
Press the key for more than 2 seconds again.

$graphics\nzilg007.gif$ 2.2.3 Operation panel

Insert InkCartridges

Filling the ink.
Insert an ink cartridge.

$graphics\nzilg007.gif$ 3.3 Installing ink cartridges

Media: Type ** OK?

Initializing the media.
Please wait a while.
(** represents the setup media type.)

$graphics\nzilg007.gif$ 3.4.3 Setting cut media

Media Initial

Cover Open

The front cover is open.

$graphics\nzilg007.gif$ 3.4 Setting media

Lever Up

The media loading lever was switched to the back side.
Set the media.

$graphics\nzilg007.gif$ 3.4 Setting media

Start Sleep Mode?

Waiting to start Sleep Mode.
Pressing [Enter] key will activate Sleep Mode.

$graphics\nzilg007.gif$ 5.7 Sleep mode menu

Restart -> ENTER

During Sleep Mode
Pressing [Enter] key will return the printer to normal operation.

$graphics\nzilg007.gif$ 5.7 Sleep mode menu

Mainte. cover open

Maintenance cover is open.
Close the maintenance cover.

$graphics\nzilg007.gif$ 2.2 Names of parts and functions

RemoveMedia -> ENTER

After cutting the media, remove the media which was just cut.

$graphics\nzilg007.gif$ 5.1.25 Cut Error Check menu

•	The value of the Authorization Code may be displayed for the display of the option function. For details, contact your local MUTOH dealer.

7.2.2 Error message display and remedies

This section describes error messages and remedies.
Error messages are displayed when certain failures occur during printer operation.
If an error that can be displayed occurs, the printer may display the following error messages on the operation panel and stop operation.
If the printer stops operating, solve the error so that the printer restarts.

No.

Display

Description

Remedy

Reference

Undefined Media

Failed in identifying the media.
(Stops operation)

Reload the media.

$graphics\nzilg007.gif$ 3.4 Setting media

Media Slant

The media was not fed straight.
(Stops operation)

Reload the media.

$graphics\nzilg007.gif$ 3.4 Setting media

End Of Roll

The roll media has run out.
(Stops operation)

Load a new roll media.

$graphics\nzilg007.gif$ 6.1.2 Replacing roll media

[****] InkNearEnd

Ink is running out.
(Continues operation)

Prepare a new ink cartridge.

$graphics\nzilg007.gif$ 6.1.1 Replacing ink cartridges

[****] Ink End

Ink has run out.
(Stops operation)

Replace with the new ink cartridge.

$graphics\nzilg007.gif$ 6.1.1 Replacing ink cartridges

[****] No Cartridge

Cartridge is not inserted.
(Stops operation)

Insert an ink cartridge.

$graphics\nzilg007.gif$ 3.3 Installing ink cartridges

[****] Not Original

A genuine ink cartridge is not inserted.
(Stops operation)

Insert a genuine ink cartridge.

$graphics\nzilg007.gif$ 6.1.1 Replacing ink cartridges

Full WasteInkTank

The waste fluid tank is full.
(Stops operation)

Dispose of waste fluid.

$graphics\nzilg007.gif$ 6.3 Disposal of waste fluids

Life Times
[Head]

The operational life of the print head has almost expired.
(Continues operation)

Contact your local MUTOH dealer.

—

Life Times
[Pump]

The operational life of the pump motor has almost expired.
(Continues operation)

Contact your local MUTOH dealer.

—

Life Times
[CR Motor]

The life CR motor is almost expired.
(Continues operation)

Contact your local MUTOH dealer.

—

Life Times
[PF Motor]

The operational life of the PF motor has almost expired.
(Continues operation)

Contact your local MUTOH dealer.

—

Change Head Gap Low

The head height is set to High during the procedure to turn the power OFF.
(Stops operation)

Return the head height to Low.

$graphics\nzilg007.gif$ 3.2.2 Turning the power OFF

Media Cut Error

The media was not cut.
(Halt the operation).

Reload the media.

$graphics\nzilg007.gif$ 3.4 Setting media

•	The color inside [****] in the error display represents the ink color with a problem.
•	If the "No Ink" and "No Cartridge" errors occur simultaneously, "No Cartridge" is displayed.

7.2.3 Data error display and solutions

This section describes data error messages and remedies.
A data error appears if there is a failure in data communication between your PC and the printer.
If a data error occurs, the following error message appears on the operation panel of the printer and operation stops.
When the cause of the error is solved, the printer starts operating again.

No.

Display

Description

Remedy

Reference

I** Error [ ]

An error occurred when receiving data.

Check the communication requirements between the printer and your PC.

$graphics\nzilg007.gif$ 4.3 Menu setups on the operation panel

•	"***" in the error message is the code no. that indicates what type of error occurred.

7.2.4 Command error display and remedies

This section describes command errors and remedies.
A command error is displayed if a certain failure occurs during analysis of the command data sent from your PC to the printer.
If a command error occurs, the following error message appears on the operation panel of the printer and operation stops.
When the error is solved, the printer starts operating again.

No.

Display

Description

Remedy

Reference

MH** Error [ ]

An invalid command has been sent from the computer.

Check that the settings on your PC and the printer are the same.

$graphics\nzilg007.gif$ 4.3 Menu setups on the operation panel

•	"***" in the error message is the code no. that indicates what type of error occurred.
•	The command code representing the error occurred may be indicated in [ ].
•	For the settings on your PC side, refer to the Operating Manual attached with your PC.

7.2.5 Error requiring restart

This section describes errors requiring restart and remedies.
An error requiring restart is displayed if a fatal operational failure such as the following occurs.

•	When an obstacle that prevents printing occurs
•	When a problem occurs with the electrical circuit, such as the PCB, motor and sensor of the printer
•	When a failure in the printer control program occurs

If an error requiring restart occurs, the printer stops operating after performing the following operations.

1	The drive power automatically shuts down.

2	All lamps on the operation panel blink, and the buzzer rings continuously.

3	The error message is displayed on the operation panel.

Pressing any key on the operation panel stops the beeping.
For an error requiring restart, operation will return to normal after removing the cause of the error and restarting the printer.
If the same error continues to be displayed, contact the your local MUTOH dealer.
Be sure to tell us the code no. of the error message when you contact us.

No.

Display

Description

Remedy

Reference

E** Error [ ]

A problem that does not have a remedy has occurred.

1. Remove obstacles such as paper scraps in the drive system.

$graphics\nzilg007.gif$ 7.3 The media is jammed

2. Confirm that the replaced items are correctly attached.

$graphics\nzilg007.gif$ 6.1 Replacing consumable components

3. Turn OFF the printer power, and turn it ON again after 10 seconds or longer.

•	"***" in the error message is the code no. that indicates what type of error occurred.
•	The command code representing the error occurred may be indicated in [ ].
•	For the settings on your PC side, refer to the Operating Manual attached with your PC.