When the set media is jammed, follow the procedure below to remove it.
| 1 | Turn OFF the power of the printer. |
| 2 | Open the front cover.
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| 3 | Move the print head section from the top of the media to the right.
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| 4 | Push the media loading lever to the back.
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| 5 | Pull the media to your side, and cut the torn part with cutting tools such as a razor blade.
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| 6 | Lift both ends of the scroller, and manually rewind the roll media.
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| 7 | If paper dust or pieces of paper remain inside the printer, remove them. |