This section describes undisplayed malfunctions and failures of the product, possible causes and countermeasures.

7.1.1 Problem at installation and introduction

(1) Cannot perform ink replenishment

No.

Possible cause

Remedy

Reference

The front cover is open, or media loading lever is up.

Shut the front cover, or lower the media loading lever.

$graphics\nzilg007.gif$ 3.4 Media handling

Are all four ink cartridges fully inserted?

Fully insert all four ink cartridges.

$graphics\nzilg007.gif$ 6.1.1 Replacing ink cartridges

Is the waste fluid box fully inserted?

Fully insert the waste fluid box.

$graphics\nzilg007.gif$ 6.1.3 Replacing waste fluid box

(2) Ink does not come out after ink replenishment

No.

Possible cause

Remedy

Reference

Is ink cartridge cool and frozen?

Leave the cartridge at room temperature for at least 3 hours, and perform cleaning several times.

$graphics\nzilg007.gif$ 6.2.3 Head cleaning

Is the power turned off during ink replenishment?

Turn the power on again and continue ink replenishment.

$graphics\nzilg007.gif$ 3.3 Installing ink cartridges

Occasionally, normal printing cannot be performed after ink replenishment.

Perform cleaning several times, and check it each time.

$graphics\nzilg007.gif$ 6.2.3 Head cleaning

7.1.2 Cannot generate graphics at all

(1) Do not actuate at all after power activation

No.

Possible cause

Remedy

Reference

Is the power cable connected to the plug?

Connect the power cable.

$graphics\nzilg007.gif$ 3.1 Power cable connection

Is the AC power supply set for the specified voltage?

Connect the cable to another outlet.

$graphics\nzilg007.gif$ 3.1 Power cable connection

The front cover is open, or media loading lever is up.

Shut the front cover.
Lower the media loading lever.

$graphics\nzilg007.gif$ 3.4 Media handling

Is the waste fluid box fully inserted?

Fully insert the waste fluid box.

$graphics\nzilg007.gif$ 6.1.3 Replacing waste fluid box

(2) Does not work after setting the media

No.

Possible cause

Remedy

Reference

The front cover is open, or media loading lever is up.

Shut the front cover.
Lower the media loading lever.

$graphics\nzilg007.gif$ 3.4 Media handling

Is the media loaded at an angle?

Load the media straight.

$graphics\nzilg007.gif$ 3.4 Media handling

Is the ink cartridge inserted?

Insert the ink cartridge.

$graphics\nzilg007.gif$ 3.3 Installing ink cartridges

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the printer being used in an environment other than the one specified, such as in direct sunlight?

Only use the printer in an environment that is specified for use.

$graphics\nzilg007.gif$ Installation manual

(3) An error is displayed and details not printed after sending data from the computer

No.

Possible cause

Remedy

Reference

Is the type of computer selected correctly?

Check that the settings on the computer side and printer side are the same.

$graphics\nzilg007.gif$ 3.7 Connecting the printer to PC

Are the interface requirements and command mode the same on the computer side and printer side?

(4) Cannot use the computer in online mode via LAN

No.

Possible cause

Remedy

Reference

Is the network interface cable connected correctly?

Connect the network interface cable correctly.

$graphics\nzilg007.gif$ 3.7.3 Connecting network interface cable

Is network setting configured correctly?

Configure network settings correctly.

$graphics\nzilg007.gif$ 5.1.20 IP Address menu ~5.1.22 Gateway menu

Match this printer's network settings with the computer side environment.

Match this product's network settings with the computer side environment.

$graphics\nzilg007.gif$ 3.7.1 System requirements

Does the Data lamp on the operation panel turn on after sending graphics data from the computer?

If the Data lamp does not turn on, contact the computer manufacturer.

—

7.1.3 Media-related troubleshooting

(1) The media deviates or is torn during initialization

•	If the media is jammed or torn, remove it according to "7.3 The media is jammed".

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the loading position of the media correct?

Set the media correctly.

$graphics\nzilg007.gif$ 3.4.2 Loading roll media

Is the scroller set correctly?

Set the scroller correctly.

$graphics\nzilg007.gif$ 3.4.1 Roll media loading

Are there any foreign materials such paper attached to the pressurizing roller?

Clean the pressurizing roller.

$graphics\nzilg007.gif$ 6.2.2 Cleaning inside the printer

Is the printer being used in an environment other than the one specified, such as in direct sunlight?

Only use the printer in an environment that is specified for use.

$graphics\nzilg007.gif$ Installation manual

Are you using folded, torn or rolled media?

Replace the media.

$graphics\nzilg007.gif$ 4.2.2 Cautions on handling media

Does the media curl or float?

Use the recommended media.
When using the media other than the dedicated one, set the Vacuum Fan menu.

$graphics\nzilg007.gif$ 4.2.1 Media type

$graphics\nzilg007.gif$ 5.1.1.1.7 Vacuum Fan menu

(2) The media is crumpled during initialization

•	If the media is jammed or torn, remove it according to "7.3 The media is jammed".

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the loading position of the media correct?

Set the media correctly.

$graphics\nzilg007.gif$ 3.4.2 Loading roll media

Is the media loaded at an angle?

Set the media straight.

$graphics\nzilg007.gif$ 3.4.2 Loading roll media

Are there any foreign materials such paper attached to the pressurizing roller?

Clean the pressurizing roller.

$graphics\nzilg007.gif$ 6.2.2 Cleaning inside the printer

Is the being printer used in an environment other than the one specified, such as near an air conditioner?

Only use the printer in an environment that is specified for use.

$graphics\nzilg007.gif$ Installation manual

Are you using folded, torn or rolled media?

Replace the media.

$graphics\nzilg007.gif$ 4.2.2 Cautions on handling media

(3) The wrong media size is set during initialization

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the media loaded at an angle?

Set the media straight.

$graphics\nzilg007.gif$ 3.4.2 Loading roll media

When the media is set, does it curl upward?

Straighten the media or set a new media.

$graphics\nzilg007.gif$ 3.4.2 Loading roll media

Is the being printer used in an environment other than the one specified, such as near an air conditioner?

Only use the printer in an environment that is specified for use.

$graphics\nzilg007.gif$ 3.4.1 Roll media loading

Are you using media that has been printed on already?

Use a new media.

$graphics\nzilg007.gif$ 4.2.1 Media type

(4) Media jams frequently occur

•	If media other than the recommended one is used, correct media feeding cannot be assured.

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the media used in a place other than the specified environment?

Use the media in a dedicated environment.

$graphics\nzilg007.gif$ 4.2.2 Cautions on handling media

Using an old media?

Replace it with new media.

$graphics\nzilg007.gif$ 6.1.2 Replacing roll media

Using media with fold, wrinkle, etc?

Does the media curl or float?

Use the recommended media.
When using the media other than the dedicated one, set the Vacuum Fan menu.

$graphics\nzilg007.gif$ 4.2.1 Media type

$graphics\nzilg007.gif$ 5.1.1.1.7 Vacuum Fan menu

(5) The media veers during printing

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the loading position of the media correct?

Set the media correctly.

$graphics\nzilg007.gif$ 3.4.2 Loading roll media

Is the scroller set correctly?

Set the scroller correctly.

$graphics\nzilg007.gif$ 3.4.1 Roll media loading

7.1.4 Printing-related troubleshooting

(1) Printing is partially stained or incomplete

•	Proper print quality may not be obtained with the media other than the recommended one.

No.

Possible cause

Remedy

Reference

Does the media include moisture?

Replace it with new media.

$graphics\nzilg007.gif$ 6.1.2 Replacing roll media

Using the media with folds and wrinkles?

Does the media curl or float?

Use the recommended media.
When using the media other than the dedicated one, set the Vacuum Fan menu.

$graphics\nzilg007.gif$ 4.2.1 Media type

$graphics\nzilg007.gif$ 5.1.1.1.7 Vacuum Fan menu

(2) The order of printing is incorrect (There are some places that cannot be printed)

No.

Possible cause

Remedy

Reference

Is the loading position of the media correct?

Set the media correctly.

$graphics\nzilg007.gif$ 3.4.2 Loading roll media

Set the origin and print position?

Cancel or reset the settings of the origin and print position.

$graphics\nzilg007.gif$ 5 Panel setup menu

(3) Printing is blurred

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Using thick and thin media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Using standard media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the media setup correct?

Set up the media correctly.

$graphics\nzilg007.gif$ 5 Panel setup menu

Printing on the printing surface?

Confirm the printing surface of the media and set it correctly.

$graphics\nzilg007.gif$ 3.4 Media handling

(4) White or black lines appear on the printing

No.

Possible cause

Remedy

Reference

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Is the scroller set correctly?

Set the scroller correctly.

$graphics\nzilg007.gif$ 3.4.1 Roll media loading

Is the nozzle in good condition?

Perform head cleaning.

$graphics\nzilg007.gif$ 6.2.3 Head cleaning

(5) Printing lines are not straight

No.

Possible cause

Remedy

Reference

Is the ink cartridge within the validity period?

Use a new ink cartridge.

$graphics\nzilg007.gif$ 6.1.1 Replacing ink cartridges

Are you using the recommended media?

Use the recommended media.

$graphics\nzilg007.gif$ 4.2.1 Media type

Performed an alignment?

Perform alignment.

$graphics\nzilg007.gif$ 3.6 Adjust print

Performed Media feed compensation?

Perform Media feed compensation.

$graphics\nzilg007.gif$ 4.2.6 Media feed compensation

(6) Printing lines are duplicated or are patchy

No.

Possible cause

Remedy

Reference

Is the nozzle in good condition?

Perform head cleaning.

$graphics\nzilg007.gif$ 6.2.3 Head cleaning