7.1 Malfunctions and failures

This section describes undisplayed malfunctions and failures of the printer, possible causes and countermeasures.

7.1.1 Problems in installation and introduction

(1) Cannot perform ink replenishment

No.
Possible cause
Remedy
Reference
1
Is the front cover open or media loading lever raised?
Close the front cover, or lower the media loading lever.
graphics\nzilg007.gif3.4 Setting media
2
Is the maintenance cover open?
Close the maintenance cover.
graphics\nzilg007.gif6.2.4.1 Cleaning the cleaning wiper unit
graphics\nzilg007.gif6.2.4.2 Cleaning around the print head
3
Are all S/C cards and ink packs fully inserted?
Fully insert all S/C cards and ink packs.
graphics\nzilg007.gif6.1.1 Replacing ink packs

(2) Ink does not come out after ink replenishment

No.
Possible cause
Remedy
Reference
1
Is the ink pack cold and frozen?
Leave the ink pack at room temperature for at least 3 hours, and perform cleaning several times.
graphics\nzilg007.gif6.2.3 Head cleaning
2
Is the power turned OFF during ink replenishment?
Turn the power ON again and continue ink replenishment.
graphics\nzilg007.gif3.3 Installing ink packs
3
Occasionally, normal printing cannot be performed after ink replenishment.
Perform little charge.
graphics\nzilg007.gif5.4 Cleaning menu

7.1.2 Cannot print at all

(1) Does not work at all after power activation

No.
Possible cause
Remedy
Reference
1
Is the power cable connected to the plug?
Connect the power cable.
graphics\nzilg007.gif3.1 Power cable connection
2
Does the AC power supply provide the specified voltage?
Connect the cable to another outlet.
graphics\nzilg007.gif3.1 Power cable connection
3
Is the front cover open or media loading lever raised?
Close the front cover.
Lower the media loading lever.
graphics\nzilg007.gif3.4 Setting media
4
Is the maintenance cover open?
Close the maintenance cover.
graphics\nzilg007.gif6.2.4.1 Cleaning the cleaning wiper unit
graphics\nzilg007.gif6.2.4.2 Cleaning around the print head

(2) Does not work after loading the media

No.
Possible cause
Remedy
Reference
1
Is the front cover open or media loading lever raised?
Close the front cover.
Lower the media loading lever.
graphics\nzilg007.gif3.4 Setting media
2
Is the maintenance cover open?
Close the maintenance cover.
graphics\nzilg007.gif6.2.4.1 Cleaning the cleaning wiper unit
graphics\nzilg007.gif6.2.4.2 Cleaning around the print head
3
Is the media loaded at an angle?
Load the media straight.
graphics\nzilg007.gif3.4 Setting media
4
Is the S/C card and ink pack inserted?
Insert an S/C card and ink pack.
graphics\nzilg007.gif3.3 Installing ink packs
5
Are you using the recommended media?
Use the recommended media.
graphics\nzilg007.gif4.2.1 Media type
6
Is the printer being used in an environment other than the one specified, such as in direct sunlight?
Only use the printer in an environment that is specified for use.
graphics\nzilg007.gifInstallation manual

(3) When data is sent from the computer, an error occurs at the printer and nothing is printed

No.
Possible cause
Remedy
Reference
1
Is the type of printer selected correctly at the computer?
Check that the printer type settings on the computer side and printer side are the same.
graphics\nzilg007.gif3.7 Connecting the printer to PC
2
Are the interface requirements and command mode the same on the computer side and printer side?

(4) Cannot use the computer online using LAN

No.
Possible cause
Remedy
Reference
1
Is the network interface cable connected correctly?
Confirm the types of the cross and straight cables, and connect the network interface cable correctly.
graphics\nzilg007.gif3.7.3 Connecting a network interface cable
2
Are the network settings configured correctly?
Configure the network settings correctly.
graphics\nzilg007.gif5.1.22 IP Address menu to 5.1.24 Gateway menu
3
Match the printer's network settings with the computer side environment.
Match this product's network settings with the computer side environment.
graphics\nzilg007.gif3.7.1 System requirements
4
Does the Data lamp on the operation panel turn on after sending printing data from the computer?
If the Data lamp does not turn on, contact the computer manufacturer.

—

7.1.3 Media-related troubleshooting

(1) The media slips or is torn during initialization

•If the media is jammed or torn, remove it according to "7.3 The media is jammed".
No.
Possible cause
Remedy
Reference
1
Are you using the recommended media?
Use the recommended media.
graphics\nzilg007.gif4.2.1 Media type
2
Is the loading position of the media correct?
Set the media correctly.
graphics\nzilg007.gif3.4.4 Setting roll media
3
Is the roll media set correctly?
Set the roll media correctly.
graphics\nzilg007.gif3.4.3 Loading roll media
4
Are there any foreign materials such as paper attached to the pressurizing roller?
Clean the pressurizing roller.
graphics\nzilg007.gif6.2.2 Cleaning the inside of the printer
5
Is the printer being used in an environment other than the one specified, such as in direct sunlight?
Only use the printer in an environment that is specified for use.
graphics\nzilg007.gifInstallation manual
6
Are you using folded, torn or rolled media?
Replace the media.
graphics\nzilg007.gif4.2.2 Cautions on handling media
7
Does the media bend?
Use the recommended media.
When using media other than the dedicated one, set the Vacuum Fan menu.
graphics\nzilg007.gif4.2.1 Media type
graphics\nzilg007.gif5.1.1.1.7 Vacuum Fan menu

(2) The media is crumpled during initialization

•If the media is jammed or torn, remove it according to "7.3 The media is jammed".
No.
Possible cause
Remedy
Reference
1
Are you using the recommended media?
Use the recommended media.
graphics\nzilg007.gif4.2.1 Media type
2
Is the loading position of the media correct?
Set the media correctly.
graphics\nzilg007.gif3.4.4 Setting roll media
3
Is the media loaded at an angle?
Set the media straight.
graphics\nzilg007.gif3.4.4 Setting roll media
4
Are there any foreign materials such as paper attached to the pressurizing roller?
Clean the pressurizing roller.
graphics\nzilg007.gif6.2.2 Cleaning the inside of the printer
5
Is the printer used in an environment other than the one specified, such as near an air conditioner?
Only use the printer in an environment that is specified for use.
graphics\nzilg007.gifInstallation manual
6
Are you using folded, torn or rolled media?
Replace the media.
graphics\nzilg007.gif4.2.2 Cautions on handling media

(3) The wrong media size is set during initialization

No.
Possible cause
Remedy
Reference
1
Are you using the recommended media?
Use the recommended media.
graphics\nzilg007.gif4.2.1 Media type
2
Is the media loaded at an angle?
Set the media straight.
graphics\nzilg007.gif3.4.4 Setting roll media
3
When the media is set, does it curl upward?
Straighten the media or set a new media.
graphics\nzilg007.gif3.4.4 Setting roll media
4
Is the printer being used in an environment other than the one specified, such as in direct sunlight?
Only use the printer in an environment that is specified for use.
graphics\nzilg007.gif3.4.3 Loading roll media
5
Are you using media that has been printed on already?
Use a new media.
graphics\nzilg007.gif4.2.1 Media type

(4) Media jams frequently occur

•If media other than the recommended one is used, correct media feeding cannot be assured.
No.
Possible cause
Remedy
Reference
1
Are you using the recommended media?
Use the recommended media.
graphics\nzilg007.gif4.2.1 Media type
2
Is the media used in an environment other than the one specified?
Use the media in a dedicated environment.
graphics\nzilg007.gif4.2.2 Cautions on handling media
3
Are you using the old media?
Replace it with new media.
graphics\nzilg007.gif6.1.2 Replacing roll media
4
Are you using the folded or wrinkled media?
5
Does the media bend?
Use the recommended media.
When using media other than the dedicated one, set the Vacuum Fan menu.
graphics\nzilg007.gif4.2.1 Media type
graphics\nzilg007.gif5.1.1.1.7 Vacuum Fan menu

(5) The media veers during printing

No.
Possible cause
Remedy
Reference
1
Are you using the recommended media?
Use the recommended media.
graphics\nzilg007.gif4.2.1 Media type
2
Is the loading position of the media correct?
Set the media correctly.
graphics\nzilg007.gif3.4.4 Setting roll media
3
Is the roll media set correctly?
Set the roll media correctly.
graphics\nzilg007.gif3.4.3 Loading roll media

7.1.4 Printing-related troubleshooting

(1) Printing is partially stained or incomplete

•Proper print quality may not be obtained with the media other than the recommended one.
No.
Possible cause
Remedy
Reference
1
Does the media include moisture?
Replace it with new media.
graphics\nzilg007.gif6.1.2 Replacing roll media
2
Are you using the folded or wrinkled media?
3
Does the media bend?
Use the recommended media.
When using media other than the dedicated one, set the Vacuum Fan menu.
graphics\nzilg007.gif4.2.1 Media type
graphics\nzilg007.gif5.1.1.1.7 Vacuum Fan menu

(2) The printing position is incorrect (some parts of the media cannot be printed on)

No.
Possible cause
Remedy
Reference
1
Is the loading position of the media correct?
Set the media correctly.
graphics\nzilg007.gif3.4.4 Setting roll media
2
Did you set up the origin and print position?
Cancel or reset the settings of the origin and print position.
graphics\nzilg007.gif5 Panel setup menu

(3) Printing is blurred

No.
Possible cause
Remedy
Reference
1
Are you using the recommended media?
Use the recommended media.
graphics\nzilg007.gif4.2.1 Media type
2
Are you using the thick or thin media?
Use the recommended media.
graphics\nzilg007.gif4.2.1 Media type
3
Is the media printed on the printing surface?
Confirm the printing surface of the media and set it correctly.
graphics\nzilg007.gif3.4 Setting media
4
Did you perform Alignment?
Perform Alignment.
graphics\nzilg007.gif3.6 Adjust print
5
Did you perform Media feed compensation?
Perform Media feed compensation.
graphics\nzilg007.gif4.2.6 Media feed compensation
6
Is each heater set to the appropriate temperature?
Set it to the appropriate temperature.
graphics\nzilg007.gif5.1.1.1.3 Pre Heater menu to 5.1.1.1.5 Drier menu

(4) White or black lines appear on printed media

No.
Possible cause
Remedy
Reference
1
Are you using the recommended media?
Use the recommended media.
graphics\nzilg007.gif4.2.1 Media type
2
Is the roll media set correctly?
Set the roll media correctly.
graphics\nzilg007.gif3.4.3 Loading roll media
3
Is the nozzle in good condition?
Perform Head cleaning.
graphics\nzilg007.gif6.2.3 Head cleaning
4
Did you perform Alignment?
Perform Alignment.
graphics\nzilg007.gif3.6 Adjust print
5
Did you perform Media feed compensation?
Perform Media feed compensation.
graphics\nzilg007.gif4.2.6 Media feed compensation
6
Is each heater set to the appropriate temperature?
Set it to the appropriate temperature.
graphics\nzilg007.gif5.1.1.1.3 Pre Heater menu to 5.1.1.1.5 Drier menu

(5) Printing lines are not straight

No.
Possible cause
Remedy
Reference
1
Is the ink pack within the validity period?
Use a new ink pack.
graphics\nzilg007.gif6.1.1 Replacing ink packs
2
Are you using the recommended media?
Use the recommended media.
graphics\nzilg007.gif4.2.1 Media type
3
Did you perform Alignment?
Perform Alignment.
graphics\nzilg007.gif3.6 Adjust print
4
Did you perform Media feed compensation?
Perform Media feed compensation.
graphics\nzilg007.gif4.2.6 Media feed compensation

(6) Printing lines are duplicated or patchy

No.
Possible cause
Remedy
Reference
1
Is the nozzle in good condition?
Perform Head cleaning.
graphics\nzilg007.gif6.2.3 Head cleaning