The Service Behind The Promise
Interview with Mark Lewis, President of GEI CalGraph

GEI CalGraph is Mutoh’s service partner, providing on-site warranty service , installation of Falcon II commercial indoor printers and Toucan industrial outdoor printers and technical support. GEI CalGraph, Mutoh and Mutoh Authorized Resellers form a triad of customer support and service to deliver the most comprehensive program in the industry. To better inform you of the GEI CalGraph component we sat down with Mark Lewis, President of GEI CalGraph and here is what he had to say:

“GEI CalGraph is proud to be serving the Mutoh customer base with installation, on-site warranty service, technical support and extended warranty programs. We are very good at what we do. Our current service model stems from a 33-year legacy of supporting xerographic products to today’s array of digital products, including large format printers. Our full line of services include:

• Field on-site service
• Call Center / Help Desk
• Installation and training
• Return to depot for repair and refurbishment
• Worldwide parts distribution and logistical services
• Extended service contracts”

“Our technical support staff are specialists in the field of computer graphics technology, with an average tenure of over 15-years of depot and on-site experience servicing printers, plotters and scanners. Each of our seventy-one North American Field Technicians have fully stocked service vans to trouble shoot, and in most cases, resolve a service problem, on the spot. In areas where we do not have a local technician, one is dispatched either by vehicle, or airplane. In all cases we are on-site within 24 – 48 hours of the initial service call.”

“All of us at GEI CalGraph are committed to Mutoh’s customers and feel we are uniquely qualified to deliver the best service possible.”

To view GEI CalGraphs' Service Center locations click here.

To inquire to GEI CalGraph about an extended warranty agreement for your existing Mutoh printer contact: contracts@geicalgraph.com

To visit the GEI CalGraph Web site click here.